5 Top Reasons Agents Love Our Paperless Office
Our office uses web-based software for real estate transaction management – and ever since we implemented it, our agents have loved it. There was a learning curve when we got started, but ever since our agents learned the best way to use the system, they haven’t wanted to go without it. Here are just a few of the benefits our agents find in a paperless office at RE/MAX of Greensboro:
Our agents access their documents from anywhere – We have agents who used to wonder where they’d left their paperwork…whether it was at home, in their car, or still at the office. Now, agents access their transaction files wherever they are.
Better organization means more free time – Instead of thumbing through file folders to find the right information, our agents sign in to the system and search for a file by address, MLS ID, agent’s last name, and more. From here, they can add documents, make notes, and send important paperwork to clients, which means they have more free time.
It (nearly) eliminates lost paperwork – Paperwork can be turned in by faxing, scanning, or through an email attachment and all of it goes directly into the system. Our agents are less likely to be missing an important document at closing because it’s all there in one place.
It’s easy to share documents – Our agents can share important documents with anyone who needs them, like clients, title companies, and lenders, just by clicking a button.
Less hassle at closing – Instead of lugging big files of paperwork to a closing, our agents just bring their laptop because they can access all transaction information from anywhere – as long as they have an Internet connection.
If you’re someone who’s looking for a real estate agent to buy or sell your home, you’ll love how seamless your transaction will be when using our paperless system. If you’re an agent who’s looking for something new, get in touch with us at RE/MAX of Greensboro. We’d love to show you our paperless system.
Why lead a RE/MAX life?
A handful of the industry’s top agents share their opinions on why being a part of the RE/MAX family brings success to their business. But don’t just take our word for it.
RE/MAX combines a fair and equitable brokerage system with a powerful brand, extensive support services – and respect for entrepreneurial spirit. The result: a formula for agent success unmatched in the industry.
Visit joinremax.com to learn more about a career with RE/MAX.
Dave Liniger’s Blog: Great Column About Customer Service
Dave Liniger
In his recent blog post, Dave Liniger, RE/MAX Chairman and Co-Founder, focuses on providing quality customer service. He shares a column written by friend Christine Riordan that was featured in Forbes magazine. The column discusses why it’s important for business people to view and treat customers in ways that will make positive, lasting impressions.
Here’s the post in its entirety (you can visit Mainstreet to leave a comment on Dave’s blog):
Christine Riordan is one of the brightest people I have ever met. She’s a management professor (and dean) at the University of Denver, and she has tremendous ideas on how organizations can cut through the clutter and stand out in the minds of consumers.
Christine is a frequent contributor to Forbes magazine, and a column of hers that was posted at forbes.com in late December – “Give the Holiday Gift of a Remarkable Customer Experience” – really struck a chord with me. Christine makes some excellent points about how to view and treat customers – and why it makes a huge difference in any business.
She notes that many organizations talk about exceptional customer service, but only a few – like Nordstrom or Ritz-Carlton – absolutely shine. I’d put RE/MAX in that group too.
This year, of course, we have the hardware to prove it – the two J.D. Power and Associates trophies – but I think our long-term excellence in customer service is also reflected in the amount of business we do. After all, without repeat business, referrals and word-of-mouth endorsements generated by “remarkable customer experiences” (to use Christine’s phrase), it would be impossible to lap the field in production every year. We’re clearly doing things right.
Here are three key action items from this terrific column (though I’d encourage you to click here and read the entire article online):
1. Make authentic caring a priority. In organizations that develop a culture oriented toward people and service, employees show empathy that has two components: the ability to infer what another is thinking or feeling, and the ability to generate emotional responses in sync with the welfare of that other person.
2. Ensure that every interaction is relational. Remarkable customer experiences make consumers feel like the most important person around, even if it is their first time dealing with the company. Consumers want to encounter interested, knowledgeable, and skilled employees who treat them with respect.
3. Be willing to work on customer problems. An employee who listens to customers and their problems, focuses on the issue presented, shows a willingness to work to find solutions, and cares enough to help resolve their concerns can create a lasting bond with a customer.
That’s great stuff. So let’s all hit the new year hard, with a strong-as-ever focus on the people who count on us every day. And if you have a moment, please share your thoughts on how providing excellent customer service has worked out for you.
RE/MAX Affiliates may share this article, provided they do not charge for it and this notice is included. All other rights reserved.RE/MAX is #1 in TV Share of Voice
RE/MAX has done it again: The network leads all other national real estate franchise brands in TV Share of Voice.
Through Q3 2011, RE/MAX has a 55.5 percent Share of Voice in television advertising, compared to Coldwell Banker’s 40 percent and Century 21′s 4.5 percent, according to Nielsen Monitor-Plus.
Download and share with your agents the 2011 Q1-Q3 TV Share of Voice chart. This is a great addition to their marketing, client presentations, recruiting and online promotions, and it’s a powerful impression to make on recruits who may be coming from a competing brand that has little to no TV advertising.
Although several competitors scaled back or eliminated TV advertising altogether, your brand remained highly visible among adults 25-54, who are in their prime homebuying and selling years.
The resulting awareness builds the RE/MAX brand, and drives more consumers to your office and your agents. It’s just one more reason RE/MAX is #1.
RE/MAX Affiliates may share this article, provided they do not charge for it and this notice is included. All other rights reserved.
RE/MAX Weekly 11.29.11
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New RE/MAX Global Site Revolutionizes Home Search
Since its launch, global.remax.com has garnered more than 2 million page views — and counting. The new site serves as a complement to remax.com and it revolutionizes the way consumers search for properties around the world.
An industry first – no other real estate brand has a site like it – global.remax.com includes RE/MAX listings in roughly 60 countries and territories.
Check out this promotional video, which is on the RE/MAX YouTube Brand Channel and can be shared with your contacts.
The new site simplifies the home search for consumers and adds a tremendous level of value to the process. Translatable in close to 30 languages, the global site also includes a World Property Channel news feed and a currency converter that activates when a specific language is selected.
“This type of centralized site has been running successfully in our European regions for seven years and now it’s worldwide; this is a significant breakthrough for how we promote RE/MAX listings,” says William Soteroff, RE/MAX Executive Vice President of U.S. and International Regional Development. “This is a huge benefit for all Associates because it means more exposure for their listings to consumers around the globe, as well as more opportunities for cross-border RE/MAX referrals.”
RE/MAX Associates can log in to Mainstreet and download an FAQ document (also available as a PDF) about the new website
Participating regions (including those in the United States) will feed their Associates’ properties into the site, which will also feature RE/MAX Commercial listings and properties in The RE/MAX Collection. For details about your region’s participation, contact your region directly.
RE/MAX Sales Rally November 2011
Pam Carrigan, Karen Foster, Lisa Bennett, Dave Liniger, Grant Bennett, Kelly Marks, Nicole Rafferty, Lisa Way
On November 1st and 2nd Lisa and I were fortunate to spend time with seven members of our sales team attending the RE/MAX Carolinas Sales Rally in Cary, NC.
The rally was a great experience for all of us, with two days of training, motivation and insight of from RE/MAX Co-Founder and Chairman Dave Liniger, Tom Ferry and Craig Zablocki.
Lisa and I were also very fortunate to have everyone from the office spend time with us for two great meals and some wonderful socializing!
Thanks for Making RE/MAX Number One
Nobody sells more real estate than RE/MAX. And, that’s thanks to our customers- our many buyers and sellers- who give us their trust and confidence. We want to thank you for making us the number one real estate company.
RE/MAX Ranks Highest in Customer Satisfaction
RE/MAX CEO Margaret Kelly talks about results of the 2011 J. D. Power and Associates Home Buyer/Seller Study(SM), which recognizes RE/MAX for providing the highest overall consumer satisfaction in both categories.
Jim Comerford Joins RE/MAX of Greensboro As Broker Associate
Jim Comerford
Greensboro NC / PRBuzz/ July 29, 2011 – - Jim Comerford has joined RE/MAX of Greensboro as the newest member of
this dynamic sales team. Comerford brings to the office 13 years of experience in real estate and was formerly with RE/MAX Brokerages for 11 years, where he was in the top 1% of REALTORS nationwide from 2000-2006.
In addition to Jim’s 13 years of successful real estate experience, he brings with him a stellar professional background. When Jim graduated from college with a Bachelor of Science in mathematics his first professional career was launched just twelve days later when he a boarded a plane for Yorktown, Virginia, where he was later commissioned an Ensign in the U. S. Coast Guard. He received an MBA from Catholic University of America while on active duty and holds numerous military awards. He is a Vietnam and Desert Storm veteran and attained the rank of Captain in the U.S. Coast Guard before retiring. Jim’s job experience includes working for Ford Motor Company as Manager of a fleet of cargo ships; Region Director for a small Federal Agency responsible for six Midwestern states; and owner of a small manufacturing business supplying products for the new home and remodeling industry.
“My first responsibility is to help my buyers and sellers,” said Comerford. “And my continued association with RE/MAX will be a significant benefit to my clients, because RE/MAX has the most powerful name brand in real estate. With over 85,000 Sales Associates in more than 80 countries, when I list a property here in Greensboro and the surrounding Triad communities, it will be exposed to a huge audience. Also, no other real estate organization has a higher percentage of Associates with advanced, professional designations, and keeping on top of the changes in protocol and procedure is extremely important. As an agent, I need to know the latest techniques so I can do the best for my clients. That is why, during this troubling market, I have become a Certified Distressed Property Expert.”
Jim’s listings and all U.S. home listings in thousands of cities and towns can be found at jcomerford.remax.com or you may contact Jim by phone at 336-346-1295 or 336-430-4544.
Broker/Owner
Broker/Owner